My project is to provide a place
where employees of Spartan Investigations can share their experience and learn
from the experiences of others within the company. Spartan Investigations currently operates in three
dispersed states conducting investigations, asset collections, bail agency
enforcement, and personal protection.
My concept is an internal company blog, where the
Spartan operators can share the incidents that taught them how to take the
precautions they take now. Some are as
simple as allowing a captured person to have a smoke before transport to
de-stress. Another learned recently was
the value of having a body camera and when to turn it on. These lessons,
shared, help build the corporate knowledge base and hopefully prevent others
from having to learn a lesson the hard way.
Additionally, it will move the organization into a more community growth
concept, where operators can see what is happening in other parts of the
company and communicate ideas, concepts and experiences.
If you have and thoughts on how to improve the concept, please comment. If you have had an interesting experience with a security officer or private investigator that could be used as a learning experience, please let me have it as part of my start-up on this.
Hey Bayraider! I found your produsage concept thoroughly interesting. It seems to me though, that in its current form it articulates a knowledge management system (a central knowledge repository) more than a produsage community? Perhaps, if it was made more clear about how users would take other users' products/ lessons learnt to create new products, rules and processes, the concept would be a bit sharper?
ReplyDeleteI had a more concerning question though - why would a spartan operator want to share those incidents? I would imagine that screwing up in such a manner would result in some form of punishment or disincentive? Essentially then, you would only be getting reports after the fact? Why would an individual want to own up to a mistake (if it had been previously gone unreported)?
Well, I hope that most of the lessons learned would not be policy violations. For example, what "verbal judo" techniques were effective in dealing with a drunk during security on the evening cruise ship we work on. Or how do you convince the teenaged daughter of a protectee family to cooperate with the agents.
DeleteAh ok! That definitely makes sense!
DeleteWe have very similar topic ideas. I too am looking for a platform where staff from various departments can share similar experiences in handling processes and new company initiatives implementation. I'm curious what platform you are considering?
ReplyDeleteWe are looking at creating a simple blog within the company web site that would be sign-in or password accessed. I want to keep the technology very simple for the operators. So of them are self-described knuckle-draggers.
ReplyDeleteThis sounds like a useful tool to share advice that can be difficult to place in a manual.
ReplyDelete